Not With My Name

One of the simplest ways any of us can fall victim to a crime is by having our personal information taken from us online, over the phone or when out in the street and then used and abused by criminals.

More than one in four of us living in the UK has fallen victim to an identity crime, losing on average £1,200 each*. The knock-on effects can also be huge, causing massive personal distress and inconvenience and taking up to 200 hours of a persons’ or businesses’ time to fix. To add to the problem most people usually don’t known their personal information has been compromised until it is too late, finding that:

  • money has been withdrawn from their bank account without permission
  • a fraudulent passport or driving licence has been created in their name
  • loans, mortgages or mobile phone contracts have been set up in their name.

The good news is there are a number of simple steps you can take to safeguard your personal information. To reach as many people as possible with this important advice Cleveland Police, supported by the City of London Police, the Metropolitan Police Service, Experian, Cifas, FFA UK, Get Safe Online and Cyberstreetwise, is running a national campaign to raise awareness of this problem. Please take the time to read this leaflet and share it with family and friends.

*2013 National Fraud Authority Annual Fraud Indicator

Identity Crime

Be very cautious about giving personal information - age, address, phone number etc - to people you don't know.

In public places make sure nobody can hear your conversations or look over your shoulder when banking, shopping or making other confidential online transactions.

Be careful with the amount of personal information you share online. Only make the minimum availavle (your name) on internet profiles such as Facebook and LinkedIn and don't post your address or date of birth.



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 Create strong passwords and use different ones for different accounts. For a secure password:

  • use three words or more.
  • include a symbol and use upper and lower case letters and numbers.

Remember the more complex and unique to you your password is harder it is to crack. Also don't keep a note of passwords where they could be lost or stolen - such as in your wallet or next to your personal device. For more information about staying safe online visit or




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  • Check your bank and financial statements carefully and report anything suspicious to the bank or financial service provider concerned. When getting rid of personal documents always destroy them - rip up or shred.
  • If you have a communal mailbox or one in a shared area, empty it frequently
  • If you move home set up a redirection with Royal Mail for at least a year and notify your bank, credit card companies and other organisations you deal with ASAP. Only 29% of British adults report redirecting their post when they move house**

**Cifas National Survey



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  • Fraudsters are increasingly targeting people over the telephone, posing as bank staff, police officers and other officials or companies to extract personal and financial information. Often the fraudster will claim there has been fraud on your account and that you need to take action.

Your bank or the police will never:

  • phone you to ask for your 4-digit card PIN or your online banking password
  • ask you to transfer money to a new account for fraud reasons
  • send someone to your home to collect your cash, PIN, payment card or cheque book if you are a victim of fraud.

If you are given any of these instructions, you're being targeted by fraudsters. Hang up, wait five minutes to clear the line, or where possible use a different phone line, then call your bank or card issuer to report the fraud. For more information visit

  • If you receive unsolicited emails never reply with your full password, login details or account details. Don't click on any links as you could end up downloading a virus(malware)



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  • Protect all of your internet connected devices - computer, tablet, TV, mobile phone - by installing internet security software and ensuring that it is kept up-to-date.
  • make sure access to your devices is password protected.



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Download Not With My Name leadlet here (PDF)

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Download poster 2 with website PDF or JPG