How can you make a complaint?

There are several ways to make a complaint to Cleveland Police:

In person

You can complain in person at your local police station or any other station within Cleveland Police Force. A police officer or a member of police staff will speak to you about your complaint and will explain your options.


You can report your Thanks and Complaints online here

By post

Write to the following address: Cleveland Police, Professional Standards Department, Shared Service Centre, Ash House, III Acre, Princeton Drive, Thornaby, Stockton on Tees, TS17 6AJ

By phone

Contact the Force via phone on 101

Other Options

  • Contact a Solicitor or your MP and ask them to make a complaint for you (they must have your written consent);
  • Nominate a person to act on your behalf (they must have your written consent);
  • Contact the Independent Police Complaints Commission , who will pass on the details of your complaint:

Independent Office for Police Conduct
PO Box 473
M33 0BW
0300 020 0096 (press 2 at prompt - 9am to 5pm)

IOPC Website: [link]

Email: [email protected]