What can you complain about?

You can complain if you are not satisfied with the service you have received from the police.

People who work in the police service should behave appropriately at all times. Expectations about the behaviour of both police officers and members of police staff are set out in their respective Standards of Professional Behaviour. These expectations include requirements to: 

  • Act with honesty and integrity, fairness and impartiality
  • Treat members of the public and their colleagues with respect
  • Not abuse their powers and authority
  • Act in a manner that does not discredit or undermine public confidence in the police service

If you feel that a police officer or member of police staff has not met these standards, you can make a complaint.

You can also complain about the way a police force is run - this is called a 'direction and control issue. For example, you can complain if you are not happy with operational management decisions, general policing standards, or policing policies.